Reminder: The Importance of Good Service

For today’s Reminder post, I wanted to share some quotes I read every once in awhile to remind myself about the importance of giving good customer service.

“One of the deep secrets of life is that all that is really worth doing is what we do for others.”
–Lewis Carroll

“If we don’t take care of our customers, someone else will.”
–Unknown

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”
–Donald Porter

”Let me pass, I have to follow them, I am their leader.”
–Alexandra Ledru-Rollin

“Here is a simple but powerful rule – always give people more than what they expect to get.”
–Nelson Boswell

Do you have a favorite quote you often read to remind you of something important? Share it with us below in the comments.

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  • http://www.rosesflowersandgifts.com Rosalba Fasan-Buffat

    If you don’t like something, change it. If you can’t change it, change your attitude.
    Maya Angelou

  • http://YOURWEBSITE Anonymous

    I have many that I keep close by to read from time to time. Here are two of them:

    I don’t believe you have to be better than everybody else. I believe you have to be better than you ever thought you could be.
    - Ken Venturi

    Limitations live only in our minds. But if we use our imaginations, our possibilities become limitless. – Jamie Paolinetti

  • http://www.myfleurjourney.blogspot.com Evon

    Thank you for the post!! The Donald Potter and Nelson Boswell quotes really speak to me, certainly something I will bear in mind when I do get another wedding job.

    Saw this quote a few weeks ago and had an eureka moment:
    “There is a time when we must firmly choose the course we will follow, or the endless drift of events will make the decision for us.” – Herbert Prochnow

    Another favourite is a little prayer:
    “God, grant me the serenity to accept the things I cannot change;
    The courage to change the things I can;
    And the wisdom to tell the difference.”

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  • http://www.lamberdebie.com Lamber de Bie

    My favorite quote regarding customer service is :
    GOOD ISN”T GOOD ENOUGH ANY MORE.
    What to me means the same as the quote from Nelson Boswell above. What have I done today for a customer that they did not expect.
    Another one of my favorites is:
    TRY TO THINK LIKE THOSE YOU ADMIRE.
    For me as a Dutch Master Florist with 3 stores in Ireland I often think ; How would the head of the Tate Modern in London deal with this. Or how would someone like Preston Bailey deal with this.
    Lamber de Bie
    Dutch Master Florist
    http://www.lamberdebie.com

  • http://www.chezbloom.com Chezbloom

    Buying flowers is not just a way to bring home beauty. It’s an expression of confidence that better days are coming. –Pearl Cleage

  • http://YOURWEBSITE Amanda

    I love that you posted this. Quotes are wonderful little reminders! I personally keep a book filled with inspirational quotes I accumulate along the journey. Thank you for sharing a few of yours! Here are a few of mine that I hope you all too find inspirational:

    “Only passions, great passions, can elevate the soul to great things.” -Denis Diderot

    “Don’t tell me the sky is the limit when there are footprints on the moon.” –Paul Brandt

    “I can never stand still. I must explore and experiment. I am never satisfied with my work. I resent the limitations of my own imagination.” –Walt Disney

    “You have to do stuff that average people don’t understand because those are the only good things.” –Andy Warhol

    “Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars, to change the world.” –Harriet Tubman

    “The power of imagination makes us infinite.” –John Muir

    “Good ideas are not adopted automatically. They must be driven into practice with courageous patience.” -Hyman Rickover

  • http://www.pearlsandpages.com Savannah (Pearls and Pages)

    Preston, I was speaking just a bit ago with Anne Marie, amazing friend and florist (owner of The French Bouquet) and we were talking about you and your inspiring blog and work. Not only do we love seeing your latest floral designs and event creations, but your small business and personal growth advice on your blog are brilliant! We really value them. :)

    This post hits me well today. I love these quotes. One of my fave quotes is one you shared a bit ago. “Get up. Dress up. Show up.” I blogged this message to one of my dear friends today and thought, “Preston would say to turn a gloomy don’t-wanna-get-outta-bed day into a positive day that yields results!” Be the results a great sale, a new client, calling up a past client thanking them for their business, or simply a day when you made someone smile or you made their day a bit brighter by getting out and saying “Hi” and “Thank you.” Get up. Dress up. Show up!!

    Love hearing from you via your blog, and your personal emails, Preston.

    Carry on. You do it so well! Have a fabulous day!
    -Savannah

    The French Bouquet- http://www.thefrenchbouquettulsa.com/blog

  • http://YOURWEBSITE lousie

    post free quotes and list your business, at http://www.service-quotes.com.au/

  • http://hubpages.com/hub/flowerdeliveryboston Greg Roberts

    The ultimate pyramid scheme is good customer service. The client that was treated well tells five others, so on and so forth. A excellent pillar of business.

  • http://weddingjakarta.blogspot.com Zuli Marlina

    Don’t be confuse being ‘soft’ with seeing the other guy’s point of view….

  • http://YOURWEBSITE Gloria Brown

    “Do it right the first time.” I try to live by this daily!!

    Preston, I loved your quote, “If we don’t take care of our customers, someone else will.”
    –Unknown

  • http://www.intimateweddingphotography.co.uk Orly

    My favourite quote has got to be “that the average person only lives a 1000 months, what will you do to make yours count” Orly Lyndon.